Customer Service vs Customer Experience: Key Differences
4:10
YouTubeTalkative
Customer Service vs Customer Experience: Key Differences
Customer service is a term everyone is familiar with... unless you've been living under a rock. We understand what it means and as customers, we have very clear expectations of what good customer service should look like. But over the last few years, another term has come to dominate a lot of business strategy: customer experience. Faced with ...
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