A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of …

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

Nov 2, 2025 · What is a service level agreement? A Service Level Agreement (SLA) is a document that is used to define the level of a service that exists between a service provider …

A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.

Nov 24, 2025 · A service-level agreement (SLA) is a formal contract that defines the specific level of service a vendor promises to deliver to a company, including details like performance …

As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services you will deliver, the …

What is a Service Level Agreement (SLA)? A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to …

Nov 17, 2023 · A service level agreement, often abbreviated as SLA, is used in IT and professional services to define what a vendor is expected to do. It’s part of the contract …

What Is a Service-Level Agreement? A service-level agreement (SLA) is a contract between a provider and the end user that states the level of service that the customer should expect from …

Oct 17, 2025 · What Is a Service Level Agreement? A service level agreement (SLA) is a formalized contract between a service provider and a customer that stipulates and defines …