The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today's competitive marketplace, outsourcing your customer care to a dedicated team of ...

Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a ...

AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at ...

Brands know that providing good customer experiences builds brand loyalty, increases retention and ultimately leads to revenue. However, I’ve found that customer expectations about the experiences ...

In an increasingly competitive and globalised marketplace, businesses are now compelled to place significant emphasis on their customer care and service experience. These two elements are no longer ...

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR ...

Microsoft is buying Parature, a customer-care service service provider, to bolster its Dynamics CRM line. Microsoft is slated to announce the acquisition of the Herndon, Virg., company on January 7.

On April 1st, Apple Computer will begin to offer customers additional incentives to purchase computers direct through the company's retail stores, reliable sources told AppleInsider. The computer ...